Join to apply for the Reservations Agent (M/F/D) role at Mandarin Oriental
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Join to apply for the Reservations Agent (M/F/D) role at Mandarin Oriental
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage, representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, close to the city's leisure attractions and Lake Zurich. The hotel has 80 guest rooms and suites, three dining venues including an all-day dining restaurant, a specialty restaurant, and a lobby lounge. It also features renovated event facilities, including a grand historic ballroom, suitable for meetings and events.
About The Job
Based at Mandarin Oriental Savoy, Zurich within the Reservations Department, the Reservations Agent interacts daily with guests, assisting with room bookings and F&B reservations. The role reports to the Reservations Manager.
Responsibilities include:
* Processing reservation requests for F&B outlets and hotel bookings, including group inquiries, using hotel reservation software.
* Coordinating reservations across F&B outlets to optimize occupancy and guest satisfaction.
* Managing VIP and regular guest preferences for reservations.
* Creating and managing offers for group and individual reservations, monitoring deadlines.
* Handling reservation correspondence efficiently.
* Communicating with guests via phone and written correspondence.
* Collaborating with Service, Kitchen, Front Office, and Sales & Marketing departments to ensure excellent guest experiences.
Requirements:
* Completed apprenticeship as a hotel specialist, hotel clerk, or travel agent, or similar experience in reservations.
* Proficiency in HMS, Infor, Banqueting Delphi, or similar systems.
* Friendly and confident communication skills, both on the phone and in person.
* Strong sales, negotiation, and organizational skills.
* Excellent manners, grooming, and professional appearance.
* Fluent in German and English, both spoken and written.
* Independent and detail-oriented working style.
* Legal right to work in Switzerland.
Our Benefits:
* Learning & Development programs to support your growth.
* MOstay program offering complimentary nights and special rates worldwide.
* Health & Colleague Wellness benefits promoting work-life balance.
* Swiss Deluxe Rates for staff.
Are you a fan?
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industry
* Hospitality
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