Br/pJob Title: IT Desktop Support Technicianbr/Job Type Location: Onsite || bSite Address: /b Hegenheimermattweg 127, 4123 Allschwil, Switzerlandbr/ bRequirement /b: 5 days a week (Monday to Friday) /p pbr/ br/ Job Requirements: /p pbr/ Technical /p liMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. /li •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. liBasic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. /li liAbility to lift / move computer equipment weighing up to 50 lbs. /li liExpert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). /li liUsage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. /li liSmart hand support for peripheral and networking hardware, including, but not limited to /li monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. liAbility to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting resolving issues related to end user network cabling. /li · Experienced in repeat call analysis and developing preventive actionsbr/ · Experienced in Problem management liExcellent written and oral communications skills with clients and management as well as people skills. /li liAbility to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency /li liPreferably with an Associate Degree in Electronics and CompTIA A+ Certification. /li · May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) liExperience of ticketing tools (ServiceNow / Remedy etc.), /li bMust haves: /b liDesktop imaging /li liApplication Installation / support /li liOutlook issues troubleshooting /li liPrinter related troubleshooting /li liConference room management /li liKnowledge on ticketing tool /li br/ _ Non-Technical_ liGood Customer management skill, /li liGood in oral and written communication /li liAble to interact and work with customers at different levels. /li liDriven and result oriented. /li liPassionate about the work /li p· Ability to work independently or as part of a teambr/ · Ability to complete tasks effectively with minimal supervisionbr/ · Must be available to work flexible work schedules /p br/