Job Summary
The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence.
Key Responsibilities
* Define and deploy global operational standards across all distribution center sites, ensuring consistency across J&J-owned and 3PL-operated facilities.
* Establish and govern DC archetypes, including performance expectations and operating models, and monitor adherence to drive standardization across regions.
* Own global standards and governance across key areas such as site master planning, continuous improvement (Lean, JJOS, Visual Management), health, safety, quality, and EHS, performance management, SLAs, and site scorecards; also packaging optimization, waste reduction, and operational efficiency.
* Lead internal and external benchmarking to generate industry and competitive insights, develop and deploy Cost-to-Deliver/Serve models and strategies, and provide data‑driven insights to optimize performance and inform strategic decisions.
* Define and deploy methodologies for continuous improvement across the network and establish and lead global communities of practice to promote a culture of innovation, operational excellence, and best‑practice sharing.
* Act as Global Business Process Owner for Deliver Performance Excellence, owning process governance, standardization, and harmonization globally, approving global standards and managing deviations or localizations, and ensuring alignment to customer‑centric outcomes and measurable business value.
* Build and lead a high‑performing global team, drive leadership capability, succession planning, and talent development, champion diversity, inclusion, and employee wellbeing, and foster a high‑performance culture aligned to J&J Credo values.
* Ensure compliance with company policies, regulatory standards, and HSE requirements, elevate risks, issues, and improvement opportunities to senior leadership, and support ongoing operational excellence and transformation initiatives.
Qualifications
* 12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management.
* Proven track record deploying operational standards across global logistics networks.
* Strong experience in benchmarking and performance analytics, cost‑to‑serve/deliver modeling, and continuous improvement methodologies (Lean, Six Sigma).
* Preferred experience in Medical Device, Pharmaceutical, or regulated industries.
Education
* Bachelor’s degree required.
* Master’s degree (Supply Chain, Engineering, Business, or related field) preferred.
Skills & Competencies
* Deep expertise in distribution center operations and operational excellence frameworks.
* Strong analytical capabilities (benchmarking, process mapping, data mining).
* Experience developing and enforcing global operational standards.
* Knowledge of EHS, quality, and regulatory requirements in logistics environments.
* Strong stakeholder management and influencing skills in a global matrix.
* Change leadership mindset with ability to drive continuous improvement culture.
* Excellent communication and executive presentation skills.
Preferred Certifications
* Lean Six Sigma Black Belt (or equivalent).
* APICS, CSCP, or equivalent supply chain certification.
Location & Travel
* Location: Flexible / Global.
* Travel: ~25% (domestic and international).
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. “If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.”
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