Night GEM Supervisor (Guest Experience Maker) - Six Senses Crans Montana
Join us to apply for the Night GEM Supervisor (Guest Experience Maker) role at IHG Hotels & Resorts.
Job Overview
As Night GEM Supervisor, you will be responsible for ensuring the efficient operation of the night shift, including managing arrivals and departures, guest services, and maintaining standards of quality and service.
Key Responsibilities
1. Review arrivals and departures to plan for the next day's activities.
2. Coordinate guest arrivals, departures, and billing requirements; block rooms and resolve discrepancies.
3. Handle special guests, VIPs, and group arrivals and departures.
4. Ensure rooms are checked prior to guest check-in for cleanliness and proper setup.
5. Implement and maintain guest recognition programs.
6. Assist in scheduling, training, and providing feedback to Front Office staff.
7. Handle guest feedback, inquiries, and comments; log and follow up on issues.
8. Maintain all equipment in good working condition and ensure cleanliness.
9. Uphold Six Senses standards and adhere to LQA standards and guest comments.
Qualifications
* High school diploma or equivalent; hospitality diploma/degree preferred.
* At least 2 years of experience in a similar luxury hotel role.
* Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
* Familiarity with hotel systems including POS, PMS, and CRM platforms.
* Knowledge of hotel policies regarding reservations, discounts, and bookings.
* Fluent in English and French.
* European or Swiss Passport.
Additional Information
If you don't meet every requirement but believe you're a great fit, we encourage you to apply. Start your journey with us today!
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Hospitality
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