We are seeking an experienced Store Manager to lead the team of a watch and accessories store in Biel/Bienne.
As Store Manager, you will be instrumental in driving the store's success by leading a high-performing team, ensuring operational excellence, and delivering exceptional customer experiences.
Key Responsibilities:
Lead, coach, and develop a retail team to achieve sales targets and performance goals
Ensure compliance with all company standards, brand guidelines, and operational procedures
Manage staff scheduling, time tracking, and absence monitoring
Handle daily reporting and communication with relevant stakeholders
Oversee inventory management, including receiving shipments, stock control, and quality checks
Participate in recruitment and training of new team members
Provide exceptional customer service and drive sales of our product collections
Handle customer escalations with professionalism and empathy
Perform administrative duties and ensure store presentation meets high standards
Required Qualifications:
Bilingual in French and German or French and English
Minimum 5 years of retail experience
Background preferably in watchmaking, jewelry, or accessories
Available to work a flexible schedule including weekends (store operates 7 days/week)
We're looking for a motivated, team-oriented professional with strong business acumen who can work autonomously. The successful candidate will embody creativity and passion for customer service, with excellent communication skills and a proven track record in retail management. You should be comfortable with sales techniques, marketing activities, and have the flexibility to thrive in a dynamic retail environment.