Ph3Infrastructure Support Engineer /h3 pAmerica’s Auto Auction Group is a leading national vehicle auction/remarketing company. The company’s mission is simple: providing the highest quality service and operational execution for dealers and institutional customers. /p pDue to a team member promotion, we are seeking a skilled and customer‑focused Infrastructure Support Engineer to join our team, supporting auction locations across the U.S. In this hands‑on role, you’ll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure. You will be the go‑to resource for on‑site technical assistance, preventive maintenance, and sale‑day readiness, ensuring each location operates at peak performance. /p pThis is a field‑heavy, customer‑facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of the team. /p h3Rewards /h3 ul liSalary based on experience /li liGreat benefits /li liMatching 401(k) plan /li liCareer growth potential /li liGrowing, international company /li liAll travel expenses paid /li liCell phone stipend /li /ul h3Responsibilities /h3 ul liServe as the escalation point for infrastructure issues. /li liDeploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction‑specific infrastructure. /li liPerform network cutovers, hardware swaps, and system validations with minimal downtime. /li liConduct preventive maintenance to keep sites operational and avoid sale‑day disruptions. /li liMaintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes. /li liWork closely with IT teams and auction staff to resolve issues quickly and clearly. /li liDocument all work via tickets using Jira Service Management. /li /ul h3Requirements /h3 ul liAssociate degree, technical certifications, or equivalent hands‑on IT experience. /li li2+ years of IT support, infrastructure support, or IT field service experience. /li liFamiliarity or experience (preferred) with Cisco/Meraki networking environments, including switches, wireless, and basic VLAN troubleshooting. /li liExperience supporting tier‑2 escalations or higher‑complexity support environments is preferred. /li liFamiliarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations). /li liExperience with Mobile Device Management is a plus. /li liAble to travel at least 50% of the time to multiple locations, sometimes on short notice. /li liStrong communication skills with both technical teams and non‑technical users. /li liAble to lift and rack IT equipment. /li /ul pWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. /p /p #J-18808-Ljbffr