Senior Sachbearbeiter/in BackOffice (100%, m/w/d) – Air Liquide
Company
CARBAGAS AG, a company of the Air Liquide Group, produces and supplies high-quality gasses for industrial and medical applications among others. In parallel, the company develops and settles tailored gas systems in technical terms. We are everyday part of daily life and you do not see us! From the gas in your lemonade to the chip in your smartphone through the reduction of gas emissions, we participate in our customers’ innovative development of applications.
Responsibilities
* Process management and optimisation: responsible for the management of the customer database in systems such as SAP and Salesforce, drive continuous process improvement and develop strategies to optimise operational procedures.
* Expertise in invoicing and accounting: strategically manage invoicing, including credit management, and support monthly closings.
* Complex problem solving: independently handle customer inquiries (telephone and written), complaints and difficult situations, find efficient solutions and act as the primary contact.
* Strategic collaboration: work closely with sales teams and other departments to ensure smooth coordination, clear information flow, and support team colleagues.
* Proactive task management: maintain the backlog and administrative tasks to ensure a well‑organised, high‑performing back‑office.
Qualifications
* Independence and responsibility: manage workload independently, set priorities and act proactively.
* Technical expertise: excellent command of relevant IT systems, especially SAP and Salesforce.
* Excellent social skills: adapt communication to interlocutors, communicate clearly, and defuse tense situations with calmness and problem‑solving competence.
* Analytical and communicative strength: summarise complex information and present clearly, and suggest improvements based on analysis.
* Teamplayer mentality: share knowledge, support colleagues.
* Language skills: fluent German, good French.
Diversity & Inclusion
Our Differences make our Performance. At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organisation opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Administrative
Industry
Chemical Manufacturing
Location
Bern‑Mittelland, Berne, Switzerland
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