Product Owner for Customer Relationship Research & MeasurementIn this strategic role, you will own the delivery and evolution of our clients globally standardized customer relationship research and benchmarking study. This is a fantastic opportunity to make an immediate impact on a mature, globally-scaled program while supporting a highly collaborative, cross-functional team environment.Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates
Embed Customer Insights into Daily Operations:~ Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), Support Sales & Account Excellence:~ Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels
Master;s degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiativesFluency in English is requiredComfort navigating ambiguity and managing complex stakeholder dynamicsAbility to engage confidently with senior stakeholders to drive alignment and resultsComprehensive understanding of sales processes and how customer feedback strengthens relationshipsExperience in the diagnostics, healthcare, or B2B sectorsFamiliarity with design thinking and agile methodologiesUnderstanding of software development lifecycle (user needs, design, development, rollout)Experience managing global programs across multiple regions or affiliatesSalesforce) and insights dashboarding toolsVollzeitmarket research programs, Stakeholder communication, Customer Relationship, SalesforceHome Office Möglichkeit