Overview
As Sales Assistant Manager, I fully comprehend the vision of Six Senses Crans-Montana to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
Duties and Responsibilities
* Support the Director of Sales in planning, executing and monitoring sales strategies for the Swiss MICE market, including corporate clients, incentive houses and event agencies.
* Manage and support the efficient daily operation of the Sales department with a strong focus on MICE production from Switzerland.
* Complete all required departmental reports as guided by the Director of Sales, including MICE production, pipeline tracking and market performance analysis.
* Develop, adapt and coordinate MICE-focused promotional materials, proposals and presentations for the Swiss market in collaboration with the Marketing team.
* Conduct site inspections, familiarization trips and property tours for Swiss MICE clients, event agencies and DMCs.
* Organize, coordinate and participate in sales calls, roadshows, trade fairs and networking events relevant to the Swiss MICE market.
* Represent the property in the Swiss market in alignment with Six Senses brand values, wellness positioning and sustainability commitments.
* Maintain in-depth knowledge of the Swiss MICE landscape, including key accounts, buyer behavior, seasonality, sustainability expectations and wellness-driven event trends.
* Drive the right MICE business at the right price to achieve budgeted occupancy, ADR and total revenue, in line with guidance from the Director of Sales.
* MICE Budget responsibility, Network of Swiss and International Corporates, Agencies and DMC.
* Support the development, negotiation, contracting and follow-up of MICE agreements, ensuring compliance with brand standards and commercial objectives.
* Upsell and cross-sell all resort facilities, wellness experiences and activities relevant to meetings, incentives and group events.
* Support the implementation of the sales and marketing plan for the Swiss MICE segment, monitoring performance against targets by account, segment and period.
* Liaise closely with internal departments including Events, Reservations, Revenue, Operations, Finance and Marketing to ensure seamless communication and flawless delivery of MICE programs.
* Maintain thorough knowledge of all property facilities and services, including meeting spaces, group accommodation, room categories, layouts, capacities, rates, packages, credit policies and reservation systems.
* Review and support services, products and rates to ensure ongoing relevance and competitiveness within the Swiss MICE market.
* Continuously assess and review sales processes to ensure innovation, efficiency and alignment with Six Senses wellness and sustainability practices.
* Maintain accurate documentation, databases, contractual records, reporting systems and client correspondence related to Swiss MICE accounts.
* Operate office equipment and systems including CRM platforms, spreadsheets, word processing and database management tools.
* File and manage all sales correspondence and documentation in accordance with company procedures and data protection regulations.
* Support budget control under the supervision of the Director of Sales, ensuring cost awareness while protecting brand standards and service excellence.
* Focus consistently on revenue generation and profile building for the property and the Six Senses brand within the Swiss MICE market.
* Ensure ethical conduct, transparency and full compliance with local laws, brand policies and corporate governance standards.
* Ensure the privacy and confidentiality of guests, partners and clients, applying strict data protection measures when handling sensitive information.
* Ensure all departmental equipment is kept clean, organized and in good working condition.
* Attend and actively contribute to designated sales meetings, briefings and commercial reviews as instructed by the Director of Sales and EAM Commercial.
* Maintain a high standard of personal appearance, grooming and hygiene in line with brand and statutory requirements.
* Maintain full knowledge of safety, security and emergency procedures related to the position.
* Demonstrate thorough knowledge of and strict adherence to LQA standards.
* Perform any additional duties assigned by the Director of Sales that support the Swiss MICE strategy and overall commercial objectives.
Qualifications
To execute the position of Sales Assistant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Diploma/Bachelor's degree in Hospitality and more than one year's experience in a sales role in travel, hospitality or luxury goods background.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms.
I have client management experience. I have an excellent command of written and spoken English & French with some knowledge of the local language and customs.
#J-18808-Ljbffr