Business Development and Digital Content Disputes Section, WIPO Arbitration and Mediation Center, IP and Innovation Ecosystems Sector
Contract Duration - 1 year
Duty Station: CH-Geneva
Application Deadline: 05-Mar-2026, 11:59:00 PM CET
1. Organizational Context
a. Organizational Setting
Coordinating with other vertical and horizontal WIPO sectors, the IP and Innovation Ecosystems Sector (IES) is responsible for helping Member States develop their IP and innovation ecosystems to drive enterprise and economic growth. IES is also responsible for providing support for researchers and innovators, as well as enterprises, including SMEs, in IP commercialization and otherwise using IP for business growth; issues relating to the emergence of IP as an asset class; and the development of advisory expertise in these and related areas, for example, in national IP strategies.
Within IES, the position is located in the Business Development and Digital Content Disputes Section of the WIPO Arbitration and Mediation Center, which is a resource center for the resolution of IP disputes between private parties through alternative dispute resolution (ADR) methods. The Center's areas of activity are covered by the External Relations and Planning Section, the IP Disputes Section, the Business Development and Digital Content Disputes Section, and the Internet Dispute Resolution Section.
b. Purpose Statement
The incumbent administers cases filed with the WIPO Arbitration and Mediation Center (AMC) and contributes to the identification of new ADR opportunities to inform the Center's strategic direction by analyzing data related to IP disputes, recommending and implementing improvements to the Center's outreach strategy, and participating in the development of effective tools to streamline WIPO's IP dispute resolution services, particularly for copyright- and content-related disputes.
c. Reporting Lines
The incumbent reports to the Head of the Business Development and Digital Content Disputes Section.
d. Work Relations
The incumbent liaises extensively with internal stakeholders throughout the Organization, as well as external stakeholders, such as Member States' Intellectual Property authorities and industry associations.
2. Duties and Responsibilities
The incumbent will perform the following principal duties:
a. Contribute to the development and implementation of WIPO ADR collaborations with Member States' Intellectual Property authorities, in particular in the context of the WIPO ADR Co-Administration Program.
b. Assist with the administration of mediation, arbitration and expert determination cases filed with the Center.
c. Provide technical inputs and guidance to support the development and implementation of new online and digital outreach initiatives that lower access barriers to WIPO ADR.
d. Contribute to the Center's outreach strategy by researching and recommending targeted seminars and conferences, and the development of publications to help foster understanding and use of the Center's ADR services by IP professionals.
e. Contribute to the development and implementation of effective applications to support the Center's ADR activities, including case management databases and online user facilities, liaising with relevant WIPO colleagues as required.
f. Keep abreast of developments, undertake marketing research in local and regional dispute resolution practices relevant to potential demand for the Center's services.
g. As applicable, promote and contribute to the growing use of WIPO Global IP Services.
h. Perform such other related duties as required.
3. Requirements
Education (Essential)
First-level university degree in law, business administration, marketing.
Education (Desirable)
University degree including studies in IP.
Experience (Essential)
At least three years of relevant professional experience, ideally in the areas of law, business administration, marketing at the national and international levels.
Experience (Desirable)
Experience in international organizations.
Experience in digital marketing.
Language (Essential)
Excellent knowledge of written and spoken English.
Language (Desirable)
Knowledge of other official UN languages.
Job Related Competencies (Essential)
Broad understanding of IP.
Good understanding of the use of information technology and AI (preferably in the context of dispute resolution processes), with ability to identify improvement opportunities.
Excellent analytical and problem-solving skills.
Excellent communication (written and oral) and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
Flexibility and team spirit.
Ability to work quickly and accurately under pressure.
Ease and tact in personal contacts at all levels.
Job Related Competencies (Desirable)
Good understanding of digital marketing.
Project management skills.
4. Organizational Competencies
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.
For more information, including on the salaries and benefits, please check the WIPO Careers website.