CONTEXT & MISSION
We are looking for a highly motivated Customer Service and Supply Chain Coordinator to ensure seamless coordination between commercial teams, supply chain and clients to deliver operational excellence in order management, deliveries, and customer support. You will work closely with the Travel Retail department and will report to the Head of Supply Chain .
MAIN RESPONSIBILITIES
1. Order Management & Customer Relations (80%)
Process Travel Retail orders and monitor deliveries
Proactively manage out-of-stock (OOS) situations
Issue and follow up on credit/debit notes (including returns and destructions)
Build strong, client‑centric relationships with internal and external stakeholders
2. Supply Chain Coordination (10%)
Manage master data (products and customers)
Support improvement initiatives for tools and processes
3. Sales & Marketing Support (10%)
Ensure accurate information flow to field teams
Provide customer service support to Sales & Marketing teams (order tracking, shipping info, special requests)
Assist with logistics for L&D and marketing events (visuals, BA allocations, TR deliveries)
HOW YOU CAN FIT
3+ years of experience in customer service or supply chain, ideally in an international environment
Strong communication and collaboration skills
Fluent in English and French, Spanish is a plus
Proficient in MS Office, SAP, BI and data visualization tools
High energy, resilience, curiosity and a strong customer service mindset
WHAT WE OFFER
Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
Working with passionate colleagues coming from all over the world
A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
Internal mobility opportunities
Monthly allocation & discount for store products
Attractive Social Insurance coverage
5 weeks annual leave & 3 extra days offered as public holidays
Flexible and Hybrid Work environment
Attractive Parental Leave Policy
Public Transportation allowance
12 MONTHS FIXED-TERM CONTRACT
STARTING DATE: ASAP
LOCATION: Geneva (Plan-les-Ouates), Switzerland
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