工作职责
• 和各相关部门负责人一起计划和监督所有的娱乐活动、商店活动、特许经营者活动和餐饮活动。
• 和各相关部门负责人一起计划和管理航程的安排， 确保能够根据维京星级服务标准准确、高效地执行。
• 监督管理岸上观光销售、未来航程和旅行调度。
• 与行政总厨一起协调基于航程的菜单设计，确保所有的餐饮活动和展示符合维京的高质量标准。
• 根据所有的公共卫生政策和程序，确保船舶的绝对整洁和有序。
• 通过监督整艘船的船上财务状况，确保成本控制并遵守既定预算。这包括但不限于库存、预测、采购订单和船舶账目。
• 监督、管理船舶清关和上下船。
• 和各部门负责人、人力资源经理一起监督整个酒店部门的休假安排和内部职位晋升。
• 根据星级服务标准，展现出明显的领导能力，并和客人、船员进行互动。
• 与各部门负责人和采购部密切合作，确保船上随时有足够的产品和库存，并确保产品和库存符合既定目标和客人数量。
• 熟悉人力资源手册和船上培训；深入了解工作时间政策和程序；熟悉船员合同和每周的工作时间表。
• 领导和支持多元化的团队，最大限度地提高员工满意度、生产力和回流率。
• 根据公司标准和操作需求，为所有船员提供必要的指导、培训和信息。
职位要求
• 有5年酒店总经理工作经验者优先；必须具有邮轮经验。
• 需要具有国际认可的酒店学校的学历；参加过职业技能培训或类似培训者优先。
• 普通话标准，具备优秀的英文沟通能力者优先。
• 具有较强的管理技能者优先，并且必须精通基于PC的数据库、电子表格和文字处理系统； 能够在工作中保持灵活性，具有良好的抗压能力、敬业的团队合作精神。
• 以客人为中心、以服务为导向、积极的个性、专业的仪容仪表和完美的卫生标准，对所有的公共卫生政策有出色的了解；具有出色的职业道德、组织和激励技能以及指导能力的团队建设者。
• 无明显纹身。
YOUR RESPONSIBILITIES
• Plan and oversee all Entertainment/Shop’s/Concessionaire’s/Food and Beverage (F&B) events with respective Department Heads.
• Plan, and manage cruise layouts together with respective Department Heads and ensure that execution is accurate and efficient, in line with Viking Cruises’ Star Service Standards.
• Oversee the management and control of sales of shore excursions, future cruises and tour dispatches.
• Together with the Executive Chef, coordinate cruise-based menu layouts and ensure that all F&B events and presentations are up to Viking Cruises’ high-quality standards.
• Ensure the absolute cleanliness and order of the vessel, in accordance with all Public Health Policies and Procedures.
• Ensure cost control and adhere to set budgets by overseeing the entire ship’s on-board finances. This includes but not limited to inventories, forecasts, purchase orders and the ship’s accounts.
• Oversee and manage the vessel clearance and dis/embarkation.
• Oversee the vacation planning and internal promotions for the entire Hotel Department, together with Departments Heads and the HR Manager.
• Demonstrate visible leadership and interact with guests and crew alike, in accordance with Viking Cruises’ STAR Service Standard.
• Work closely with Department Heads and purchasing to ensure that sufficient amounts of produce and stock are available onboard at all times and ensure that produce and stock are in line with given targets and guest count.
• Be familiar with the Human Resources Manual & Shipboard Training; have an in-depth understanding of the working hours policies & procedures; be familiar with crew contracts and work schedule hours/week.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.
• Ensure that the necessary guidance/training and information to the all crew onboard, in accordance with company standards and operational needs.
YOUR PROFILE
• A required minimum of 5 years plus experience as a Hotel General Manager; shipboard experience is a must.
• A diploma from an internationally recognized hotel school is required; craft training or equivalent is preferred.
• Fluent in Mandarin. The ability to speak English is an advantage.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
• No obvious tattoos.