What You Will Do:Lead the implementation and optimization of printer services with external providersStabilize printing services and create insightful reporting dashboardsSupport the IS Infrastructure team in service management and small IT projectsCoordinate tickets and manage high-severity incidents as Manager on DutyLocally manage global IT initiatives and run small virtual server environmentsContribute to continuous process improvement and project management effortsWhat We Are Looking For:Minimum 3 years of experience in IS Infrastructure Service ManagementExperience with printer contract and service provider managementKnowledge of server and storage systems operationsProficiency with ServiceNow or equivalent ticketing systemsProject management skillsEducation & Certifications:IT Infrastructure or Project Management backgroundITIL or similar certificationKey Skills:Excellent communication and collaborationProcess-oriented and analyticalIndependent, target-focused, and proactiveTechnical Tools:Microsoft 365 environmentServiceNow or equivalentLanguages:Fluent German (written and spoken)English B2
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