Summary
The Manager, Cell Therapy Operations and Account Manager (CTOAM) plays a critical role in coordinating the country-wide management of CAR T center onboarding in Switzerland and ensuring continuous updates of their capabilities according to state‑of‑the‑art standards. The CTOAM engages accounts, cultivates strong customer relationships, supports logistical needs, and manages a best‑in‑class CAR T center onboarding process while gathering market insights and monitoring relevant KPIs to optimize execution and customer experience.
Responsibilities
* Coordinate site‑specific process steps during onboarding, launch, and ongoing support of BMS’s cell therapies in all Swiss centers.
* Lead an organized onboarding process for selected centers in collaboration with cross‑functional BMS team members and site account stakeholders.
* Engage with not yet onboarded CAR T centers to evaluate onboarding needs and develop site‑specific plans with defined timeframes.
* Maintain frequent contact with site stakeholders to ensure customer voice is heard, issues are timely managed, and innovative ideas are developed to improve satisfaction.
* Provide ongoing contract management for the site, including existing contract renewals/addendums.
* Ensure all onboarding processes and capacity updates are executed within regulatory and legal guidelines.
* Act as the Site Champion, coordinating medical, marketing, regulatory, quality, market preparation, and market access projects at the site level.
* Implement brand messages and strategies for optimal patient selection and treatment results.
* Collaborate with CAR T centers to manage awareness, expectations regarding slot availability and demand.
* Monitor brand success and customer satisfaction through KPIs.
* Identify referral patterns, develop strategies to optimize access to cell therapies, and collaborate with field force to remove roadblocks.
* Coordinate and execute key projects in the assigned territory with national sales and market share targets.
* Gather insights for accurate demand planning at site level and support national slot allocation.
* Develop and implement account plans for CAR T treaters and key referrers and provide input to national brand strategies.
* Maintain consistent cross‑functional collaboration with Medical, Marketing, and Market Access teams to ensure a unified approach at accounts.
Core Qualifications
* Strong background in pharmaceutical industry, life science or medical/nursing.
* 4+ years of experience in pharmaceutical/biotechnology industry, including account management, marketing, commercial or medical roles.
* Fluency in English and German, both oral and written; French oral communication.
* Strong project management and leadership skills.
* Self‑starter with excellent interpersonal, decision‑making, and problem‑solving abilities.
* Proven ability to collaborate with internal and external stakeholders at all levels.
* Proven understanding of regional healthcare provider organizations and market dynamics.
* Thorough understanding of hematology markets and disease landscapes.
* Awareness and ability to comply with all applicable laws, regulations, and policies.
Additional Required Qualifications
* Commercial background must demonstrate ability to manage scientific detail; scientific/medical background must demonstrate a commercial mindset.
* Upholds high ethical and professional standards with business contacts.
* Strong communication skills to articulate complex concepts and processes.
* Adaptive and agile learner.
* Collaborative mindset.
* Strong alignment with company values and focus on delivering value to customers and patients.
EEO & Accessibility Statements
BMS is dedicated to ensuring people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments, and ongoing support. Applicants can request accommodations prior to accepting a job offer. For assistance, contact the Accessibility Team at adastaffingsupport@bms.com.
Candidate Rights: BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Data Protection: We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
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