It support specialist

As part of the expansion of its IT tea IT Support Specialist As part of the expansion of its IT team, our client is looking for an IT Support Specialist to provide hands-on technical support and ensure the smooth day-to-day operation of IT services. This role is based in a structured and regulated environment, with a strong focus on delivering reliable, secure, and efficient access to workplace tools for all employees. IT Support Specialist OUr client is located in Geneva Description Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools) Troubleshoot and resolve hardware and software issues in a timely manner Prepare and configure devices (Windows and macOS) for new hires Manage onboarding and offboarding processes (accounts, access rights, equipment) Perform basic network troubleshooting Maintain and track IT inventory (laptops, mobile devices, accessories) Contribute to ongoing IT projects Ensure endpoint compliance with security standards (updates, antivirus, policies) Follow established IT procedures and checklists Manage user access rights in line with approval workflows Deliver clear, friendly, and user-focused support across the organization Communicate effectively with users regarding issues and resolutions Identify recurring issues and suggest improvements Profile Computer Science, IT, or equivalent experience First of hands-on experience in IT support or helpdesk Solid knowledge of Windows and macOS environments Experience with Microsoft 365, endpoint management, and identity/access management Strong service-oriented mindset with a focus on user experience Excellent communication and interpersonal skills Well-organized with strong attention to detail Fluent in English and French Job Offer international environment jid4272abdade jit0519ade jpiy26ade