Duties and Responsibilities
As Housekeeping Supervisor / Coordinator, I will assume full responsibility for the efficient operation in the following:
Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.
Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.
Assign rooms to the Room Attendants and supports the overall day-to-day efficiency of the Housekeeping operation.
Monitor daily arrivals according to occupancy report in co-ordination with the Laundry and Housekeeping management.
Answer all internal and external Housekeeping telephone and email inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
Organize the Housekeeping office ensuring files are updated.
Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.
Assist in formulating and establishing plans for all aspects of Housekeeping management and operation.
Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.
Supervise and inspect the work of Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.
Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.
Strictly adhere to LQA standards and guest comments.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Qualifications
To execute the position of Housekeeping Supervisor / Coordinator, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years' experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.
Fluent in English and French;
EU passport or valid Swiss work authorization
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