Job Summary
The Residence Host is responsible for providing exceptional service to guests at luxury residences. This role involves anticipating and meeting the needs of guests, ensuring their satisfaction throughout their stay.
Main Responsibilities:
* Provide personalized guest service expected of a world-class butler service.
* Greet guests upon arrival and assist them in settling into their residence.
* Assist guests with various needs throughout their stay, including bookings, packing and unpacking, laundry delivery, and residence decoration.
* Provide concierge-type services and accompany guests on excursions if requested.
* Observe guests' routines to anticipate their needs and ensure maximum satisfaction.
Qualifications:
* Fluent English, both oral and written. Additional European languages are considered an advantage.
* A diploma or degree from an internationally certified hotel school.
* At least 3 years of experience in a similar role in luxury hotels or resorts.
* Experience working on a cruise ship is an asset.
* Computer literacy.
* Good communication and interpersonal skills.
* Flexibility and outstanding customer care skills.
Requirements:
* Possess a valid passport and seaman book.