Overview
Join to apply for the Ski Butler - Six Senses Crans Montana role at IHG Hotels & Resorts
Responsibilities
* Welcome guests warmly upon arrival and offer assistance with their ski or snowboard equipment.
* Ensure all ski and snowboard gear is properly labeled, stored, and managed for easy access and prompt delivery.
* Prepare guests' ski or snowboard equipment for daily use, including drying, warming, and placement near the guest19s accommodation or transport.
* Offer boot warming and fitting assistance with professional care and attention to guest comfort.
* Provide equipment cleaning, drying, and light maintenance service (minor repairs or liaison with ski rental/repair partners).
* Coordinate with ski rental shops to ensure timely delivery, pick-up, and replacement of rental gear as required.
* Be familiar with different types of ski and snowboard equipment and their specific handling and storage requirements.
* Check equipment daily to ensure it is in top condition and notify guests if anything requires repair or attention.
* Assist with gear transportation for lessons, excursions, or heli-skiing trips.
* Offer ski-in/ski-out service where applicable, ensuring equipment is ready and waiting at the appropriate location.
* Offer warm beverages, small amenities or snacks as part of the experience when guests return from the slopes.
* Maintain inventory of all stored items and update records accurately and regularly.
* Ensure ski storage area is clean, organized, and safe at all times.
* Deliver exceptional service by anticipating guest needs and exceeding expectations through personalization.
* Work closely with GEMs and other departments to coordinate guest schedules and ski-related activities.
* Provide updates on mountain weather, lift conditions, and slope status when applicable.
* Handle guest feedback graciously and ensure all follow-up actions are taken promptly.
* Maintain a high standard of personal appearance, grooming, and hygiene.
* Uphold safety and security procedures, especially around equipment handling and guest interaction in winter conditions.
* Ensure guest privacy and sensitive data confidentiality in all situations.
* Attend meetings and training as required and stay informed about mountain safety, equipment trends, and resort activities.
* Perform any additional tasks given by supervisor or management.
* Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
Qualifications
* To execute the position of Ski Butler, I have the required qualifications, technical skills, and experience in a similar or related role within luxury hospitality or ski resort operations. Experience with ski or snowboard equipment handling is strongly preferred.
* Knowledge of winter sports and mountain environments is essential. Basic knowledge of ski and snowboard gear, including fitting, maintenance, and guest comfort considerations, is required. A background in guest services, outdoor adventure, or ski concierge is advantageous.
* Fluent in French and English.
* EU or Swiss Passport.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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