Key Account Manager, Life Sciences
At TetraScience, we are a scientific data and AI Cloud company. We're pioneering the Scientific AI revolution by creating and industrializing AI-native scientific datasets.
We seek an experienced delivery leader to drive key account success in EMEA. This role will concurrently drive renewal numbers and overall implementation delivery and value realization. It also involves closely collaborating with Account Executives and Pre-sales TAMs to identify and land expansion opportunities.
The ideal candidate is a customer-centric individual with a passion for delivering value while navigating the high-inertia Life Sciences industry. They must embody the principles of extreme ownership and have a demonstrated history of building and leading high-performing delivery or engagement teams.
Responsibilities:
* Execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
* Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts, and data engineers, aligning on clear targets and objectives to ensure team success
* Leverage and coordinate cross-functional teams when necessary to efficiently coordinate complex implementations and product deployments
* Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion
* Gain a deep and broad understanding of TetraScience's Product enabling you to evangelize and explain it to customer teams in a way each persona will comprehend
* Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details
* Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
* Collaborate with Account Executives to create and execute account-specific plans in order to meet expansion goals and support the renewal strategy
* Maintain ongoing relationships with existing customers ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
* Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts
* Lead by example and inspire your delivery teams to do the best work of their life
* Employ analytical and EQ skills to generate insights from customers' data strategies and actions respectively
What You Will Get:
* Competitive salary and equity in a fast-growing company
* Supportive, team-oriented culture of continuous improvement
* Generous paid time off PTO
* Flexible working arrangements remote work
EMEA is a priority region for this role; however, candidates worldwide can apply if they possess the required experience and qualifications. If you thrive in dynamic environments, think strategically, and take pride in empowering others, then join us to shape the future of scientific data and AI cloud solutions.