Position Responsibilities:
Strategic Initiative Support
1. Assist in the execution of Compliance initiatives by supporting project planning, documentation, and coordination activities.
2. Collaborate with the Senior Manager to track initiative milestones, gather stakeholder input, and ensure timely delivery of outputs.
3. Contribute to the identification of process improvement opportunities and support the implementation of corrective actions and remediation plans.
Process Improvements, Process Audits, and Remediation Support
4. Supports in process audits and assessments by collaborating with stakeholders to identify key gaps, operational inefficiencies, and any risks not covered by compliance testing such as the business processes, third party management, operational efficiency, strategic alignment etc
5. Assist in documenting findings and support the development of corrective action plans (CAPs).
6. Track remediation progress and help ensure timely resolution of identified issues.
7. Contribute to the analysis of root causes and recommend enhancements to prevent recurrence.
Communication & Innovation
8. Support the development and maintenance of communication platforms (e.g., newsletters, dashboards, presentations) to promote initiative visibility and stakeholder engagement.
9. Develop engaging compliance communication materials.
10. Coordinate with internal stakeholders to ensure content is accurate, relevant, and aligned with regulatory and strategic objectives.
11. Contribute innovative ideas to enhance compliance awareness, culture, and strategic alignment.
12. Assist in organizing compliance events such as town halls, brown bag sessions, and conferences.
Documentation & Reporting
13. Support the documentation of Compliance strategies and frameworks, and innovation proposals.
14. Assist in preparing reports, summaries, and visual materials for leadership and stakeholder presentations.
15. Maintain organized records of initiative progress, feedback, and outcomes.
Other related tasks that may be assigned.
Required Qualifications:
16. 3–5 years of experience in business management, enablement roles with a focus on process improvement, innovations, remediation planning within financial services or a related industry.
17. Demonstrated experience in developing strategic initiatives.
18. Strong communication, stakeholder engagement, and analytical skills.
19. Bachelor’s degree, preferably related to Banking, Finance, Insurance, Accounting or related course
Preferred Qualifications:
20. Certifications related to strategy, project management, innovation, process improvements/ audits, is a plus
21. Strong communication and process design skills, process mapping, with the ability to translate complex concepts into engaging communication materials.
22. Creative problem-solving and design thinking capabilities.
23. Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
24. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
25. Proficiency in design and training tools (e.g., Articulate, Adobe Creative Suite) and Microsoft Office Suite.
26. Ability to work independently and collaboratively with all levels of management in the organization.
27. Ability to set priorities; making sound decisions and managing overlapping timelines and competing demands.
28. Comprehensive knowledge of the financial services industry and regulatory environment with an advanced understanding of the Company’s business
29. Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers).
30. We’ll empower you to learn and grow the career you want.
31. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
32. As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid