**About the Role**
We are seeking a highly skilled Senior Infrastructure Engineer to join our team. This is a mid-to-senior level position that requires expertise in IT infrastructure operations, cloud system management, and technical support.
Your Responsibilities
* Provide advanced technical support for complex IT infrastructure issues.
* Manage Windows, macOS, and productivity tools like Microsoft 365 and Slack.
* Implement proactive monitoring for system health, patching, and compliance.
* Oversee IT service delivery and ticket resolution processes.
* Advise stakeholders on IT best practices and system utilization.
* Lead IT integration projects, including SaaS and enterprise platforms.
* Drive automation to improve efficiency, security, and user experience.
* Optimize cloud infrastructure while ensuring security and compliance.
* Mentor junior IT staff and promote continuous improvement.
* Enforce security policies, manage risk, and oversee disaster recovery plans.
Your Profile
* You have over five years of experience in IT support, infrastructure operations, and cloud system management.
* You have a proven ability to diagnose and resolve technical issues across various IT environments.
* You are skilled in enterprise IT tools, including Microsoft 365, Slack, and Entra ID.
* You have experience in IT automation, scripting, and system integration.
* You have knowledge of MDM solutions like Intune, Jamf, or Kandji.
* You have practical experience with networking concepts such as VLANs, firewalls, and VPN configuration.
* Relevant certifications, including Microsoft Azure Administrator, ITIL, or CompTIA Network+/Security+, are a plus.
* You are fluent in English, and proficiency in Italian is a valuable asset.