Do you thrive on solving IT challenges and empowering users to succeed? Join our team as an Empowered IT Problem Solver, where your expertise and proactive approach will ensure seamless technology operations and exceptional user support. Key Responsibilities:Troubleshoot and resolve hardware and software issues across diverse platforms.Manage IT support tickets with precision, ensuring timely resolutions and user satisfaction.Assist end-users, providing clear and effective technical guidance to address their IT needs.Maintain and optimize IT infrastructure, including networks, servers, and security systems.Document and organize IT assets and support activities, ensuring up-to-date records. Required Qualifications:Proficiency in English and French (bilingual)Minimum 2 years of experience in an IT support role.Relevant certifications such as CompTIA A, Microsoft Certified: Azure Fundamentals, or equivalent.Mastery in Windows and MacOS environments and familiarity with basic networking concepts (DNS, DHCP, firewalls).Experience with Active Directory and IT infrastructure management. Why Join Us?Make a Difference: Your contributions will have a direct impact on our executive team's success (no pressure).Fun Environment: Friendly colleagues, free coffee, and office humor (the good kind, we promise).Daily Adventures: Say goodbye to the mundane — every day brings something new!If you are driven by problem-solving, skilled in communication, and thrive in a team environment, this is your opportunity to bring your IT expertise to a team that values innovation and collaboration. Are you our next TechHero? Let’s find out! * A cover letter is expected. Please state the word "orange" somewhere in the letter. jid977299ca jit0624a jiy25a