Overview German Speaking Bank Customer Service Representative – Malta. This role targets candidates with a solid sales background and a commitment to delivering exemplary customer service. You will handle client inquiries regarding banking services while promoting financial products. The position offers a vibrant work environment in Malta and opportunities to experience the local culture.
Responsibilities Respond to customer inquiries regarding banking products and services in German and English
Utilize sales expertise to identify customer needs and recommend appropriate financial solutions
Assist clients with account openings, product inquiries, and various banking transactions
Collaborate with the sales team to achieve and exceed sales targets
Effectively handle customer complaints and ensure prompt resolutions to maintain high customer satisfaction
Document all customer interactions and transactions accurately in our systems
Remain informed about banking regulations and product offerings to facilitate informed client assistance
Requirements Fluency in German and a strong command of English; additional language proficiency is advantageous
A minimum of 2 years experience in customer service, preferably in a banking or sales context
A demonstrated track record of achieving sales targets and delivering outstanding customer experiences
Exceptional written and verbal communication skills
Ability to perform under pressure and effectively manage multiple responsibilities
Familiarity with banking software and customer relationship management (CRM) systems is an advantage
A willingness to relocate to Malta and embrace a new professional and cultural environment
Benefits Career growth opportunities in a renowned global bank
International & diverse work environment
Competitive performance bonuses
Enjoy a lower cost of living in Malta, a Mediterranean island known for its history, culture, and landscapes
Yearly salary €25.000 excluding bonuses
Health care benefits and numerous other discounts
Fully paid training by certified instructors
Modern premises with a great working environment and break areas
Special events and community & social responsibility initiatives
Work for a Great Place to Work-Certified Company
Relocation package (reviewed case by case)
Details Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
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