Firmenprofil
Our client is a globally active manufacturing and technology company in the advanced materials sector. For their location in the northern region of Zurich, we are seeking a Customer Operations Specialist (m/f/d) for a try & hire opportunity.
Aufgabengebiet
In this role, the Customer Operations Specialist (m/f/d) serves as the central interface between customers and internal departments such as Sales, Technical Support, Planning, Production, Logistics, and Finance.
* Prepares quotations and processes customer orders in coordination with sales and technical teams
* Manages order confirmations, delivery schedules, logistics coordination, invoicing, and export documentation
* Monitors inventory, urgent orders, shipment releases, and customer payment follow-ups
* Maintains accurate SAP master data, pricing, proof of delivery, and customer records in compliance with business rules and SOX requirements
* Responds promptly to customer inquiries and ensures efficient resolution of operational and shipping issues; backup for colleagues for different countries
* Continuous improvement in the service quality and overall process
Anforderungsprofil
* Successfully completed commercial education or equivalent qualification
* Previous experience in customer service, order management, sales support, or a similar operational role
* Understanding of logistics, export documentation, and order fulfillment processes is considered an advantage
* Proficiency in Microsoft Office applications; SAP/ERP knowledge is an advantage
* Fluent in English, both written and spoken
* Additional languages are a plus
* Strong organizational, administrative, and multitasking skills with the ability to manage priorities effectively
* Excellent attention to detail, accuracy, and ability to work in a fast‑paced environment with a strong sense of urgency
* Proactive problem‑solving mindset with the ability to analyze issues and deliver timely solutions
* Strong communication and interpersonal skills with a customer‑oriented approach
* Ability to handle complex queries professionally and collaborate effectively across departments
Benefits
The selected candidate will be part of a dynamic team and actively contribute to shape, develop and drive the department for success!
Contact
Referenznummer: JN-052026-7027572
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