Caynova is a young but well-established corporation engineering, manufacturing, and distributing comfort features for aircraft seats, such as heating, cooling and massage systems.
Located in Langenthal, Switzerland, Caynova offers a modern work environment with an attractive employee benefits package, and professional growth opportunities.
Our team of skilled and highly motivated specialists provides best-in-class solutions to the world’s top airlines. We pride ourselves to be “The Well-Being Crew”.
To grow our team, we are looking for a Key Account Manager (m/f/d, 80-100%) at our office in Langenthal, starting immediately or by agreement.
* Ensuring a smooth transition from the acquisition project to formalizing contracts, confirming that all agreed-upon terms, scope, costs, timing, etc., are accurately reflected navigating customers from project initiation (ITCM) through product or shipset delivery, ensuring all their requirements and expectations are met with precision and satisfaction.
* Acting as the primary liaison within Caynova for addressing problems or malfunctions, coordinating seamlessly with internal teams and external service partners to swiftly resolve issues and ensure operational efficiency.
* Supporting the New Business Development team by leveraging insights and valuable information obtained from customer interactions, facilitating the identification of potential new opportunities within the customer pipeline.
* Managing the warranty process to ensure efficient processing of eligible claims and timely delivery of replacements or repairs in accordance with warranty agreements. Additionally, coordinating cabin inspections as needed.
What we are looking for
* A bachelor’s degree in business administration, industrial engineering, economics, or equivalent qualification
* Proven track record in key account management, preferably in aviation and specifically in the commercial aircraft cabin industry
* Comprehensive understanding of the requirements for aircraft seating systems from a holistic perspective
* Exceptional communication and negotiation skills
* Excellent English skills in speaking and writing, native or C1 level. German skills in speaking and writing level B1/B2 is a plus.
* Willingness to travel up to 30%
Your personality
* Self-driven, proactive with attention to detail
* Persuasive communication skills coupled with a confident demeanor
* Professional and confident in managing relationships with customers, partners, and suppliers
* Charming, empathetic, and trustworthy personality that effortlessly connects with individuals
* Solution-oriented and with a can-do mentality
What we offer
* An ambitious team with an open and fun-loving culture in an international and multicultural market environment
* Attractive benefits package
* Personal and professional growth and development opportunities in a growing company
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