At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of employees, we work together to create a better, safer, and more interconnected world.
Job Description
Are you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world's leading testing, inspection, and certification company, we're looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.
This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:
* Ensure availability of the Service Desk Hotline (8am–6pm)
* Provide premium support to end users, including VIPs and ExCo members
* Deliver occasional on-site support at CH Laboratories
* Install and configure desktops, laptops, mobile devices, printers, and software
* Manage and support Teams Rooms and meeting room technologies
* Troubleshoot hardware, software, and network issues
* Support user account management in Active Directory and Azure AD
* Maintain documentation and contribute to continuous improvement initiatives
Qualifications
Essential:
* Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
* Experience with Active Directory, Azure AD, and Windows Server 2016+
* Familiarity with Cisco switches, wired/wireless networking, and patching
* Experience supporting mobile devices and multifunction printers
* Understanding of ITIL-based service management and Microsoft security frameworks
* Ability to deliver training and support to end users with a customer-focused approach
* Proficiency in English and German (French is a plus)
* 2–3 years' experience in IT support or service desk roles
Desirable:
* Swiss CFC (Certificat Fédéral de Capacité) or equivalent
* Microsoft 365 Certified: Modern Desktop Administrator Associate
* ITIL v4 Foundation Certification
Additional Information
Why SGS?
* Opportunity to work with a global leader in inspection, verification, testing, and certification.
* Collaborative and inclusive work environment.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.
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