Join our team to manage collections and customer accounts effectively. Enjoy a supportive work environment with growth opportunities.
Tasks
* Handle collections and conduct credit checks for new clients.
* Maintain customer accounts and resolve complaints professionally.
* Communicate with customers and offices in German and French.
Skills
* Experience in customer support and collections is required.
* Proficient in Excel for data analysis and reporting.
* Strong communication skills in both German and French.
Your Tasks:
* You take on a central role in handling dunning and debt collection cases and conduct credit checks for new customers.
* You manage customer accounts, verify customer data, and handle customer complaints professionally and solution-oriented.
* In your position, you communicate in writing and by phone with our customers as well as with the debt collection offices.
* You are the contact person for questions regarding dunning – both in German and French.
* You create targeted evaluations and analyses in Excel to optimally support your tasks.
* As a trainer, you contribute to the supervision and training of a commercial apprentice and promote their development with your expertise and experience.
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