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Diese Position berichtet an:
Service Team Leader
This hybrid position plays a key role in ensuring flawless execution of field service activities while also managing a selected portfolio of Service Agreements throughout their full lifecycle. If you bring a solid technical background, effective coordination capabilities, and enjoy working with multiple stakeholders in an international environment, we invite you to join our team.
What We Offer
ABB provides an inspiring role within a motivated and collaborative team with open communication structures. Through a tailored, practical introduction program, you will develop the confidence to work independently in both functional areas. We offer extensive opportunities for personal growth, supported by targeted development measures to help you reach your career objectives.
Working model is: #LI-Hybrid
This role is within the Process Industries division in Baden, Switzerland.
Your main responsibilities will be:
* Field Service Planning & Execution: Plan, coordinate, and schedule field service activities, ensuring proper preparation, mobilization, and documentation, and act as the primary point of contact for field teams and customers during execution, ensuring safety, quality, and scope compliance.
* Commercial Handover & Financial Management: Manage the commercial handover from Sales, validating scope, pricing, and contractual conditions prior to execution, and monitor job execution costs, consolidating cost elements, performing margin analysis, and ensure timely and accurate invoicing.
* Service Project & Lifecycle Management: Serve as Service Project Manager for assigned customers and long-term service agreements, and develop and manage lifecycle service plans, including preventive maintenance, remote diagnostics, upgrades, and modernization initiatives.
* Commercial Performance & Customer Relationship Management: Own the commercial performance of service agreements, including renewals, contract variations, margin control, and upselling opportunities, and build and maintain trusting customer relationships through regular communication, performance reviews, and continuous value delivery.
Your background:
* Commercial or technical education (e.g., Engineering, Field Service, Business Administration).
* 3–5 years of experience in service coordination, project management, or a similar customer-facing role.
* Experience working in a complex, multi-interface environment with cross-functional and geographically dispersed teams.
* Proven understanding of cost control, margin management, and commercial accountability. Project management experience is an advantage.
* Fluent in English; Spanish or additional languages are a plus.
* Willingness to travel approximately 10%.
* Independent, structured, and solution-oriented mindset with a positive, motivated attitude.
More about us:
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Understanding and addressing challenges and opportunities take a deep domain knowledge. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment. Digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Pulp, Paper & Fiber, Mining, Gearless Mill Drives (GMDs), Hoists, Metals, Growth Industries such as Cement, Food & Beverage, Data Center Automation, High Power Rectifiers, and Batteries.
This recruitment process is led by Ceren Özen, Talent Acquisition Partner at ABB Switzerland.
Um eine sauberere und intelligentere Zukunft zu schaffen, braucht es alle Arten von Köpfen: die neugierigen, die mutigen und die kreativen. Deshalb sind bei uns Menschen mit unterschiedlichem Hintergrund und unterschiedlicher Erfahrung willkommen.
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