Ph3Responsibilities /h3 /brul /brliYou are responsible for the leadership and management of the Claim Management team /li /brliYou ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers /li /brliYou are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary /li /brliYou review requests to ensure completeness and correctness in accordance with the contractual requirements /li /brliYou prepare claims and forward them to the relevant internal departments /li /brliYou continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary /li /brliYou ensure professional communication with customers regarding current quality issues /li /brliYou implement recall and retrofit actions at customers, monitor them and validate supplier complaints before handing them over to the relevant department /li /brliYou prepare cost planning as a basis for decision-making for risk analyses and preventive measures /li /brliYou organize and moderate internal meetings as well as customer meetings /li /br /ul /br /brh3Your Profile /h3 /brul /brliYou hold a degree in Mechanical Engineering or Automotive Technology, as well as additional training in Business Administration /li /brliYou have several years of professional experience, as well as excellent product knowledge and an affinity for diagnostics /li /brliYou have experience working in a company with an international environment and a matrix organization /li /brliYou possess excellent German skills as well as excellent English and/or French skills /li /brliYou have excellent knowledge of MS Office packages and are familiar with ERP systems /li /brliYou bring strong leadership skills and the ability to develop and inspire your team. You demonstrate a high level of customer orientation, professional communication, strong interpersonal skills, and flexibility. Reliability and a strong sense of responsibility complete your profile /li /br /ul /p #J-18808-Ljbffr