Overview
Night GEM (Guest Experience Maker) – Six Senses Crans Montana: assumes full responsibility for the efficient operation of the night shift.
Responsibilities
* Manage the activities at the reception during the night shift.
* Ensure communications and follow-up with day shift on any issues, guest requests or special requirements.
* Review late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements.
* Run daily reports, run night audit reports, and select and block rooms for arriving guests.
* Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
* Knowledge on room rates and suggesting upselling when necessary.
* Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
* Ensure all equipment of the department is kept clean and in good working condition.
* Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
Qualifications
* To execute the position of Night GEM, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
* High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
* Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
* European or Swiss Passport
* Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr