Job Function: Technology Product & Platform ManagementJob Sub Function: Business Systems AnalysisJob Category: People LeaderAll Job Posting Locations: Schaffhausen, Switzerland, Zug, SwitzerlandJob Description:About Innovative MedicineOur expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):United States - Requisition Number: R-036593Canada - Requisition Number: R-037902Belgium and Ireland - Requisition Number: R-037911Switzerland - Requisition Number: R-037907Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.We are searching for the best talent for a Transcend: Director, Global Template Owner (GTO) Innovative Medicines (IM) Customer Excellence! This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered in Beerse, Belgium; Cork, Ireland; Zug or Schaffhausen, Switzerland; or Toronto, Ontario (CAN).Are you ready to be part of a multi-year global business transformation initiative that will transform and standardize our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, and enable our integrated data strategy through a single SAP S/4 HANA instance? Apply today for this exciting opportunity to shape and set the future direction for our Customer Excellence space!As a key leader in the IM Transcend Team and the Value Chain Management (VCM) organization, the Director will lead a team of functional experts in driving the process and capability for Customer Excellence enabling processes for sales order management, pricing and contracting, returns management and innovative order to invoice processes. They will enable integration across the IM & J&J functions to develop solutions that support end to end (E2E) organization and requirements while maintaining the integrity and reliability of ERP template. They will lead the integration of the customer excellence design within the overall E2E business process design and integration, as well as strive to enable and standardize core business capabilities, products, and functional integration points to meet critical business process needs across the functional areas. This will be enabled by partnering across both the IM and J&J key stakeholder groups to gain a deep understanding of as-is and future business needs/capabilities, bench-marking, continuous improvement, consistent process documentation, and product deployment through the various programs. This individual must apply a refined, multi-functional tool-set of business expertise, technical knowledge, and digital acumen to effectively interact with a breadth of business stakeholders and global process owners. The successful candidate will engage and operate with program teams at an execution level, as well as with senior leadership at a strategic level.KEY RESPONSIBILITIES:Ensure key order to invoice processes and capabilities are integrated into the global template, designed, documented, and deployed in an E2E and effective manner within program timelines and scope.Lead a functional experts team in mapping end-to-end customer excellence processes/needs in order to solicit the right solutions, all the while ensuring that the solutions which are designed work in a well-integrated way with the other functions.Lead and support key phases of program execution to drive design closure, build prioritization, integration across functions, business simulation readiness, and business and cutover readiness.In collaboration with senior leaders, ensure design aligns strategies and roadmaps.Partner with global template team of Supply Chain experts in design, development, maintenance and improvement of global business processes and integration points.Own establishment and implementation of customer excellence process design methodology, including relevant templates, tools, methodology, controls, and cadence.Manage cross-program process design Interdependencies by working with respective stakeholders to implement controls, cadence, and risk mitigations.Ensure quality delivery of team results on time and within budget.Partner with program leads to establish integrated project plans / schedules / deliverables.Partner with Data Standards team to ensure data standards meet business capability needs.Ensure planning and execution of business simulation and validation/readiness.Support Business Adoption team to ensure change management, business readiness, site readiness, and training are delivered to meet business needs.Develop and deliver program presentations for senior-level IM stakeholders to advise on historical and future program status.QUALIFICATIONS:EDUCATION:Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferredCertifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; and/or Lean/Six Sigma /Process ExcellenceEXPERIENCE AND SKILLS:Required:Minimum 10 years of relevant work experienceCustomer Excellence experience (e.g., process and systems, order management, government pricing & contracts, or other related areas)Business functional experience (i.e., Operations, Supply Chain, and/or Finance) working in a complex, multi-ERP / system environmentExperience designing, developing, implementing, and leading operational technological processes within a global organizationStrong interpersonal, relationship building, and negotiating/influencing skills, with demonstrated ability to collaborate and communicate at various levels including program teams / execution and senior leadership / strategic levelsPeople management and development experience (direct or indirect reports and internal/external partners)Preferred:Pharmaceuticals, Life Sciences, or other regulated industry experienceExperience with business process design, engineering, or optimizationProven experience with large-scale SAP ERP replacement project(s)Experience effectively leading and governing multi-functional decision-making bodiesExperience in deploying standardized work processes, tools, and templatesOTHER:Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in Dutch is helpfulMay require up to 50% domestic and international travel depending on work location and business needsRequires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week#LI-Hybrid
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