Flexsis is part of the Interiman Group, one of the leading providers of personnel services in Switzerland. Thanks to our solid expertise and the competences within the Interiman Group, we offer tailor‑made solutions in personnel consulting.
For our client Roche Diagnostics in Zug, we are looking for a motivated and reliable (m/f/d)
Product Owner for Customer Relationship Research & Measurement
• Start Date: 1 st of July
• Latest Possible Start Date: 16 th of July
• Planned Duration of Employment: 15 months
• Extension (for temporary contracts): rather unlikely
Tasks & Responsibilities
Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX
Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates.
Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations.
Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership.
Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization.
Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels.
Must Haves
Education & Core Experience
Master’s degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)
Minimum 3 years of professional experience in a global, matrix environment
Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiatives
Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences
Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes
Strong track record of converting data into actionable insights and strategic recommendations
Proficiency in statistical analysis, particularly survey design and measurement
Comfort navigating ambiguity and managing complex stakeholder dynamics
Nice to Haves
Experience in the diagnostics, healthcare, or B2B sectors
Familiarity with design thinking and agile methodologies
Understanding of software development lifecycle (user needs, design, development, rollout)
Experience managing global programs across multiple regions or affiliates
Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools
Are you interested and would you like to seize this opportunity? Then we should definitely get to know each other! Simply click on "Apply now" and we look forward to receiving your complete application documents
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