JobdescriptionTo support our growth and strengthen our After Sales department, we are looking for a motivated and skilled After SalesTechnical Customer Support professional with a strong technical background and a customer-centric mindset. QualifikationenThe selected candidate will provide remote technical support to customers after product delivery, ensuring fast and effective troubleshooting, guidance, and resolution of issues. The role requires excellent problem-solving skills,autonomy, and the ability to collaborate with internal teams to achieve customer satisfaction.Key responsibilities• Provide remote troubleshooting and technical assistance to customers• Document support activities and maintain accurate records• Collaborate with R&D and engineering teams for issue resolution• Place spare parts orders under warranty and follow up with logistics• Support customers on proper product usage and maintenance• Analyze recurring issues and propose improvements• Maintain strong customer relationships and ensure cCustomer satisfaction• Ensure compliance with safety and quality standardsQualifications & experience• Technical education in electrical or electronic engineering• Proven experience in power electronics and UPS/inverter systems• Experience in technical customer service or a similar technical support role• Proficient in the use of measuring tools (e.g. oscilloscope, multimeter)• Fluent in English (minimum B2 certified); German is a plus• Ability to read and understand technical documentation and schematicsSkills & competencies• Strong diagnostic and problem-solving skills• Effective communication and stress management• Ability to work independently and manage priorities• Customer-oriented mindset• Excellent teamwork and interpersonal skills Company values• Safety. integrity. respect. teamwork• Own it ? act with urgency• Foster a customer-first mindset• Lead by example ? drive continuous improvement• Think big and execute