Overview Founded in 1913 in Italy, the Prada Group is built on excellence and innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi, operating in more than 45 countries with a diverse workforce.
Joining our company means working in a creative and international environment, with teams motivated by curiosity and the pursuit of excellence. The engine of our success is the talent and passion of our people and their professional growth.
Job Purpose
To be a Company Brand Ambassador and to be responsible for achieving all qualitative and quantitative objectives of the product category department assigned. To manage and motivate the department team in achieving the sales target, ensuring an extraordinary client service experience, being present on the sales floor, and managing the activities of the department.
Responsibilities BUSINESS
Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
Analyze the department performance and define actions required for achieving the business objectives.
Give commercial suggestions to SM.
Drive the team to exceed their KPIs.
Be constantly up-to-date on market trends and share insights with relevant functions.
Foster the ecommerce channel development.
CUSTOMER
Ensure high levels of customer satisfaction through excellent service.
Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gains new local customers to grow department sales.
TEAM
Train and inspire the sales staff of the department in product knowledge, sales techniques, customer services and company procedures.
Identify high potential collaborators for internal development opportunities.
Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
RETAIL
Guarantee in-depth product knowledge within the department, working with the relevant functions to support product/collection training needs.
Provide feedback and focused suggestions on department needs to the Store Manager.
Guarantee the visual presentation of the department.
Ensure effective and efficient back-of-house organization for the department and protect the company’s assets, as well as staff grooming standards to be ensured.
Knowledge And Skills Fluent spoken Italian and English expected. Other languages are desirable.
Passion and knowledge of the managed product category.
Business driven.
Team player with the ability to lead and influence peers.
Strong customer service approach.
Natural ability to serve our client.
Confident, enthusiastic and positive.
Problem solving.
Organized and detail oriented.
Market and product knowledge/passion.
Business/Retail Management degree or equivalent is a plus.
Interest in luxury/fashion, art and design.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Prada by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr