Ph3Overview /h3pBachelor’s or Master’s degree. Canton of Geneva. For this job, the level required in French is Native/C2, English is C2. /ppLucca is a European HR software company that is expanding rapidly in Switzerland, and we want you to grow with us. Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters: their people and their business. With 800+ experts based in Switzerland, France, Germany and Spain, and 8,700 clients across 140+ countries, we’re building on a strong foundation while accelerating our international footprint — driving forward with an average annual growth of 40%. In Switzerland, we’re strengthening our presence in both French and German-speaking regions while fostering long-term partnerships. Join a growing team where you can make an impact, with the stability and support of strong cross-border collaboration. /p h3What about your team? /h3 pIn order to continue our expansion in this market, we are looking for an HR Consultant Project Manager to join our Customer Success team, currently composed of 9 people. You will report to the CS Manager in Switzerland. /p h3What will you be doing? /h3 ul liOnboarding and implementing new customers in Switzerland. /li liSatisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities. /li li"Localize" by contributing to the continuous improvement of Lucca's consulting activity in Switzerland. /li /ul h3Details of the tasks /h3 pYour missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis: /p ul liCustomer onboarding (project management and implementation) /li liSatisfy a wide variety of customers in often complex and high-stakes deployments (SME as well as Large Accounts). /li liGain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad. /li liEnsure that the deployment is completed on time and on budget as stipulated in the contract. /li liGather the customer's initial needs and suggest an appropriate response. /li liAdapt our software to the customer’s local context in Switzerland. /li liTrain the administrators to use our software in total autonomy. /li liEnsure the Go-live and the follow-up during the first weeks of use. /li liDemonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch, etc.). /li /ul h3Follow-up of Key Accounts /h3 ul liKeep a close eye on the satisfaction of your most important customers. /li liSupport these customers in case of level 2 issues. /li liCarry out post-implementation check-ups. /li liIdentify and generate new cross-sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation). /li liBe proactive in presenting new products that may address a customer's past issues. /li /ul h3Contribution to the localization and continuous improvement of the CS activity in Lucca, Switzerland /h3 ul liParticipate in numerous cross-functional side projects. /li liAdapt our offer and strengthen the market-fit of our solutions for the Swiss market. /li liWork in a team with different Lucca Business Units (Sales, Marketing, Product, etc.). /li liContribute to the continuous improvement of the business in Switzerland by going beyond your main tasks. /li liFollow and participate in some projects from the pre-sales phase, supporting the sales team. /li liDemonstrate autonomy and initiative in our agile mode of operation. /li /ul h3Profile required /h3 p• 1 year of prior experience managing complex projects. br/ • A willingness to be a key player in this adventure, contributing to the Swiss market's growth. br/ • Looking for a dynamic work environment with varied missions requiring versatility and organization. br/ • Comfortable and eager to work with both local businesses and key accounts (C-Level). br/ • Proficiency in French and English; knowledge of German is an advantage. br/ • Clear and structured oral and written communication. br/ • Taste for human contact and pedagogy. br/ • An aptitude for solving practical and sometimes technical problems. br/ • A sense of service and a taste for things well done. br/ • Proficiency in Salesforce is an asset. br/ • Familiarity with web technologies and their implementation is a plus; if not, we will provide training. /p h3Recruitment process /h3 ul liStep 1: Screening interview with HR (30’) /li liStep 2: Manager Interview (60’) /li liStage 3: Case study followed by an interview (60’) /li liStep 4: Final Talk (45’) /li /ul h3What makes the difference at Lucca /h3 ul liDual collective bonus system. /li liOccupational pension plan 100% covered. /li liLunch card with Swibeco. /li liDiscounts with Swibeco. /li liRemote-friendly work policy - remote work possible after onboarding, either occasional or hybrid. /li /ul h3Our culture /h3 pAt Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves. /p pAnd because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us? /p h3Company description /h3 pLucca is a European HR software company that is growing rapidly across Europe. Our mission is simple: we build intuitive solutions that automate HR and administrative processes, helping thousands of companies save time and focus on what truly matters: their people and their business. We are more than 800 experts based in Germany, France, Spain, and Switzerland, serving 8,700 clients in over 140 countries. With an average annual growth of 40%, we are expanding our international footprint while building on a solid foundation. At Lucca, we value transparency, autonomy, high standards, and a professional work culture that allows everyone to contribute their best. We also invest in team development and community: regular company seminars, team-building activities, onboarding programs, and events that strengthen collaboration and engagement. Join us and take part in shaping the future of HR software in Switzerland and beyond. /p /p #J-18808-Ljbffr