The Nestlé Group is the world's largest food and beverage company with billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291'000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on Guest Experience SpecialistPosition Snapshot Location: La Tour-de-Peilz, SwitzerlandCompany: Société des Produits Nestlé Act. Rate: Full-Time Act. Rate 100% Type of contract: Temporary contract for 6 months with option to extend to a permanent contract Start date: As soon as possibleDeadline for applications: May 13, 2025 What we offer at Nestlé Exciting opportunities to develop your career your way; across different brands, businesses, functions, and regions. A culture of respect, with diversity, equity and inclusion at its core. Learn more here. A dynamic international environment empowering you to learn, develop and grow. Don't hesitate to connect with us during the recruitment process to learn more. Position Summary As a Guest Experience Specialist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Hotel Residence. As the first point of contact, you will ensure a seamless and welcoming experience. A Day in the Life of a Guest Experience Specialist Rive Reine Nestlé Learning Center Warmly welcome and value guests, ensuring a home-like experienceProactively engage with guests to meet their needs Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experienceAddress guest complaints promptly and diplomaticallyEfficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guestsMaintain detailed records of guest preferences, requests, and feedback Rive Reine Hotel Residence Smooth check-in and check-out processesMake room & restaurant reservations, considering preferences and dietary requirementsAdministrative correspondence by email Invoicing of services & payments, collect and check various dataCommunication of daily information and weekly/monthly forecasts to other departments Handle safety-related operations, including fire alarm system and access controlIrregular hotel working hours (including evenings & weekends)What will make you successful Hospitality degree or equivalent with experience within the hospitality industryConfirmed successful experience as receptionist or in a comparable roleIn-depth knowledge of the region, local attractions, events, and servicesExcellent communication and interpersonnel skills Proactive, with strong customer service orientation and attention to detailsAbility to multitask and to work independentlyAlways maintain high level of confidentiality and privacyFlexible, with strong organizational and time-management skillsGood knowledge in computer tools (Microsoft Office, Protel is an asset)Welcoming presence, smiling attitude, open-minded, punctualFluency in French and English, German and/or Spanish is a plus Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially. At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day. Be a force for good. Join Nestlé and visit us on. jid91dc885afr jit0418afr