Overview Richemont Group Technology collaborates with vendors and partners to develop a state-of-the-art technology capability to fuel the Group’s growth. Focusing on strategic vendors, Richemont is reviewing vendors’ strategy and management to strengthen performance and adopt new ways of working. We are seeking a highly motivated Contract Lead to join Richemont’s Technology department, specifically the Strategic Vendor Management Office (SVO), dedicated mainly to Professional Services Strategic Vendors. In this role you will support the design and execution of the Professional Services Strategic Vendors strategy and relationship management throughout the contract lifecycle, ensuring innovation, service excellence, and driving performance optimizations while mitigating risks, in close collaboration with the Strategic Vendors Management lead, executive leadership, and other Group functions. The role reports to the Strategic Vendors Senior Manager, is full-time, and based in Geneva.
Responsibilities
Vendors strategy design: Support the design of short-term and long-term strategic vendor plans.
Vendors relationship: Execute and support governance to address framework agreements execution, adherence, business reviews preparation, business development opportunities, change requests, conflict resolutions, and escalations. Ensure effective governance execution, including setup of regular operational alignment meetings, documentation preparation and management, and follow-ups.
Contract Management: Support drafting, reviewing, negotiating, and managing major contracts for IT professional services (Build or Run contracts), ensuring alignment with stakeholders and legal requirements. Ensure vendor compliance with contractual obligations, manage issues, and support escalations.
Performance and compliance: Track and assess vendor performance against SLAs and KPIs, coordinate performance reviews, and track improvement plans in line with governance. Contribute to MSA governance and end-of-year/start-of-year contractual commitments.
Data Management and Reporting: Coordinate and support data collection from vendors and internal stakeholders, and upload into the SVO dashboards. Support evolution and design of SVO dashboards and corresponding reports.
Stakeholder Engagement: Collaborate with internal Technology stakeholders, including procurement, P2P, and other central functions, across Regions and Maisons on vendor strategy design, execution, and development.
Trends and Innovation: Monitor market trends and identify emerging vendors and capabilities to support the Group’s continuous innovation.
Experience and Qualifications
Bachelor’s Degree or higher in business, legal, or information technology.
Extensive IT Contract Lifecycle Management (7-10+ years) managing complex IT contracts, especially for professional services and outsourcing agreements.
Deep understanding of contract structures, legal language, and commercial terms.
Experience collaborating cross-functionally with Tech, Procurement, Finance, and Legal teams.
Track record of negotiating favorable contract terms and proactively identifying and mitigating financial and operational risks.
Hands-on experience in RFP/RFI processes, vendor selection, and contract management.
Experience managing contract steering, cost-effectiveness, delivery milestones/acceptance processes, and KPIs.
Excellent communication and interpersonal skills; strong analytical, problem-solving, project management, and organizational abilities.
Proficient in written and verbal communication; advanced Excel skills.
Fluency in English; French is an asset.
#J-18808-Ljbffr