PThe AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.br/ For more information, visit: /p pAt the, we're committed to advancing medical education. We focus on equipping surgeons and healthcare professionals with cutting-edge learning programs, driving excellence in patient care. /p pOur Education Design team works at the forefront of digital learning, harnessing the power of media and graphic design to create immersive educational content. Our work spans curriculum and assessment development, medical simulations, video production, development of educational materials, and establishment of digital platforms on a global scale. /p Employment type / Anstellungsverhältnis: Permanent Workload percentage / Pensum: 100% Location / Standort: p Zizers, CH /p Experience level / gewünschtes Erfahrungsniveau: Experienced professional Application language / Bewerbungssprache: English or German ppbbShort Description /b /b /p /p pYou will lead AO’s Learning Technology Operations team — a group of 4–6 specialists responsible for running, improving, and progressively modernizing the digital platform ecosystem that delivers education to 80,000+ surgeons annually. You set the direction for two workstreams: steady-state platform operations (LMS, video, adaptive learning, evaluation systems) and forward-looking AI and data architecture. You don’t do this alone — AO IT owns infrastructure, security, and enterprise architecture. Your job is to build a productive partnership with IT that balances governance with speed, and to turn your team into a high-performing unit that bridges education and technology. /pppbbMain Responsibilities /b /b /p /p pLead and develop the team /p liHire, coach, and grow 4–6 specialists across platform operations, AI/data, and evaluation assessment /li liSet priorities, distribute work, and manage dependencies across concurrent projects and vendor engagements /li liConduct performance management, career development planning, and foster a culture of technical excellence /li pShape the learning technology ecosystem /p liOversee operations across AO’s platform stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce EA, and AO Companion /li liBuild and maintain a strong working interface with AO IT — co-owning platform decisions while ensuring compliance with IT governance and security standards /li liManage vendor relationships: contracts, SLAs, sprint coordination, release management, and technical evaluation of new tools /li liOwn the evaluation assessment data pipeline — ensuring data from 1,000+ annual events is structured and turned into actionable insights /li pDrive AI and data strategy /p liSet the direction for AI-powered education tools: knowledge systems, intelligent content, personalized learning pathways /li liGuide the development of structured data assets: ontologies, knowledge graphs, and content metadata schemas /li liEvaluate emerging technologies and translate them into practical roadmap decisions /li pRepresent learning technology in governance forums /p liServe as the primary interface between Education Design and IT on all learning technology matters /li liEnsure the team operates within IT governance frameworks, security policies, and AI/data privacy standards set by the IT Steering Committee /li liContribute to budget planning, technology investment decisions, and cross-functional governance reviews /li ppbbMain Requirements /b /b /p /p li7+ years of experience in learning technology, digital platforms, AI/data systems, or enterprise integration — with at least 2 years leading a team. A relevant degree (e.g., computer science, information systems, educational technology) is valued but not required; equivalent practical experience is equally accepted /li liTrack record managing complex digital ecosystems with multiple SaaS platforms, integrations, and vendor relationships /li liTechnical depth: you understand APIs, data architectures, and AI/ML concepts well enough to guide your team and challenge vendor proposals /li liHands-on coding or scripting capability (Python, JavaScript, SQL) for prototyping and technical validation /li liExperience building productive working relationships with IT departments — influencing without full ownership /li liStrong project management skills: agile, sprint planning, portfolio prioritization /li liComfortable in an international, matrix-organized environment with multiple stakeholders /li liEnglish fluency required; German is an advantage /li pPersonal Attributes /p liYou lead by setting direction and removing obstacles, not by micromanaging /li liYou’re technically curious — you want to understand how things work, not just that they work /li liYou’re comfortable with ambiguity: this team is being rebuilt, and you’ll shape its identity /li liYou balance pragmatism with vision — keeping the lights on while building for the future /li liYou communicate clearly across technical and non-technical audiences /li liYou care about developing people and building team capability, not just delivering projects /li p bWe offer /b /p liAn interesting and varied job in an exciting and innovative organization /li liThe opportunity to be part of a highly committed international team /li liModern infrastructure /li liHigh degree of flexibility regarding working hours and location (depending on operational requirements) /li liGenerous package of social benefits, including supplementary vacation days and pension scheme contributions /li liInternal skills training opportunities and support for continued education /li