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Customer support engineer

Zürich
Connect44
Ingenieur Support
EUR 80’000 pro Jahr
Inserat online seit: 27 August
Beschreibung

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.


Position Overview

We are seeking a Customer Support Engineer to join our team in Zurich on a permanent basis.

Available Positions: 1

Job type: Permanent

Job Ref. Number: CSE20082025

The role focuses on providing excellent service and ensuring strong technical support for our customers.


Main activities and tasks:

* Provide first level support for technical questions regarding PV products
* Register customer support requests
* Identify issues, propose solutions, and track progress
* Activate integral support (e.g., escalate to second level)
* Communicate with customers in writing and by phone
* Ensure high customer satisfaction through effective support


Required Education & Trainings:

* Graduation from a University of Applied Sciences or higher education specializing in Electrical Engineering, or apprenticeship in electrical field
* Background and interest in power electronics such as inverters and battery storage systems; good IT know-how


Required Experience:

* Preferably some front and/or back office experience


Specific skills & technical knowledge:

* Strong communication skills in German and English; Italian and French are an advantage
* Confidence in customer service situations


What we offer:

* Growth Opportunities – Support for learning and career advancement
* Work-Life Balance – Flexible hours and hybrid work options
* Inclusive Culture – A welcoming, diverse environment where everyone feels valued
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