Description
AWS is set to introduce the inaugural European Sovereign Cloud (ESC). To spearhead this initiative, we are actively seeking support engineers in this space.
AWS is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission‑critical applications in ESC. Proficiency in oral and written communication skills in German & English is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all cloud products, arming our customers with the required tools & tactics to get the most out of their product and support investment. For more information on ESC please check out the blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/.
Eligibility Requirements
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves on‑call responsibility.
Key Responsibilities
First and foremost this is a customer support role – in the Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customers’ cases through a variety of customer contact channels including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
In addition to working on a broad spectrum of technical issues, an AWS Support Engineer may also coach or mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools or scripts to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
Day in the Life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the Team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Basic Qualifications
This role requires you to be a national of an EU member state. Excellent oral/written communication skills in English and German and a bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6+ months experience in a technical position. Knowledge or experience with troubleshooting OS issues, networking OSI model, and analysing, troubleshooting, and providing solutions for technical issues.
Preferred Qualifications
Experience in monitoring and/or troubleshooting of OS administration (Linux/Windows) and network essentials (DNS, TCP/IP). Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.
Equal Opportunity
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice at https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates. m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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