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Service delivery manager – infrastructure it

Genf
NextLink Group
Delivery Manager
EUR 80’000 - EUR 100’000 pro Jahr
Inserat online seit: 18 Februar
Beschreibung

Service Delivery Manager – Infrastructure IT Genève, Switzerland | Posted on 10/29/2025
Ensure quality of IT infrastructure services, coordinate with offshore/nearshore teams, act as main point of contact for client
Job Description We are looking for a Service Delivery Manager with strong experience in IT Infrastructure services to join an international environment. The successful candidate will act as the interface between client stakeholders and delivery teams, ensuring operational excellence and contractual SLA adherence. The role includes stakeholder management, continuous service improvement, escalation handling, and coordination of nearshore/offshore support units. Strong interpersonal skills and deep understanding of infrastructure components such as servers, networks, security, and cloud platforms (Azure, AWS) are essential. This is a hybrid role requiring client-facing maturity and a structured delivery approach under ITIL practices.

Key Responsibilities Ensure the successful delivery of IT infrastructure services to the client

Act as the main point of contact for client stakeholders

Manage service performance and ensure SLA compliance

Coordinate offshore/nearshore support teams

Handle escalations and ensure timely resolution of issues

Produce service reporting and ensure contractual deliverables are met

Collaborate with technical teams to improve service reliability and efficiency

Requirements Minimum 5 years’ experience as SDM or Service Manager in IT Infrastructure environments

Excellent client communication in French (written and spoken)

Strong knowledge of infrastructure: servers, networking, security, cloud (Azure, AWS)

Proven experience managing offshore or nearshore delivery models

Strong synthesis capabilities, natural leadership, and ability to work under pressure

Work in a stable international client context with long-term vision

Flexible hybrid setup with regular client interaction

Opportunities for contract extension and internal mobility

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