Duties And Responsibilities
Respond to a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
Accommodate special requests whenever possible.
Process and handle all guest requests regarding packages, faxes, messages and mail.
Assist guests with inquiries related to resort services, hours of operation, key hotel personnel, in-house events, directions, etc.
Coordinate with departments for transfer-related requests and assist guests with transfers to and from the hotel if required.
Recommend, plan, schedule and arrange with guests for their preferred activities during the stay.
Uphold Six Senses guidelines and standards of service and operation; maintain and exceed performance benchmarks.
Strictly adhere to LQA standards and guest comments.
Qualifications
High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office (Word, Excel, PowerPoint and Outlook). Familiar with hotel systems including POS, PMS and CRM platforms. Strong knowledge of guest-related functions, guest service and local surrounding areas.
Fluent in French & English.
EU passport or Swiss passport.
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