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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
* Service Area – Corpus Christi, Tx
* Shift Requirements after onboarding/training: M-F, 8:00 AM – 5:00 PM including possible weekends
Responsibilities
* Servicing Medical Device diagnostic Equipment in the Corpus Christi area as a Customer Service Engineer Level based on prior experience.
* Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
* Delivering timely and effective repairs and providing training to operators to ensure optimal system performance, resulting in superior customer satisfaction.
* Managing financial performance within the territory, meeting or exceeding budgets for revenue generation, expense control and inventory management.
* Managing company assets, including a company car, cell phone, computer, tools and inventory parts.
* Establishing and maintaining proper business relationships with customers and peers, and performing necessary administrative duties accurately.
Who you may be
* Knowledge and experience performing service, preventative maintenance and modifications on Medical Diagnostic Equipment at customer sites with minimal supervision.
* Ability to establish and maintain proper business relationships with customers and peers, and to perform necessary administrative duties accurately.
* Experience in testing, repairing and maintaining capital medical equipment.
* Strong customer service and communication skills.
* Proficiency in tools and service test equipment.
* General understanding of the principles of electricity, power supplies, and grounding.
Required Skills
* Minimum high school diploma; technical Associate’s Degree or equivalent preferred.
* Proficiency in tools and service test equipment, working both individually and in a team setting.
* Proficiency in necessary network applications and tools (including eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools).
* 3+ years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
* Valid driver’s license, ability to drive independently day and night, and a good driving record.
* Physical Requirements: lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world’s most threatening diseases and enable access to care.
The Base Pay Range for This Position Is: $64,060 - $88,088
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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