Overview
At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design. Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.
Role
Warranty Manager, Customer Support Korea
Responsibilities
* Responsible for Warranty related communication with customers to plan and settle the claims: Coordinate boarding the ship, spare parts, work execution, reporting and finances.
* Follow-up ongoing warranty claims in coordination with global and local warranty team.
* Remote troubleshooting & technical communication with ship-owner and WinGD specialists.
* Field attendance for warranty related inspection, troubleshooting and/or modification, approximately 25% annually.
* Prepare commercial quotation for warranty tasks when requested by
* Attend and prepare (technical & financial summary and facts) for periodical settlement meetings with licensees.
* Co-ordinate with other service partners (Wartsila or CMS) to plan and execute warranty repairs or modifications.
* Maintain good customer relationship with licensees, shipyards and ship-owners
* Perform tasks with respect to own and subordinates’ health and safety.
Requirements
* University Degree in engineering or marine.
* Pro-active and self-driven way of working. Effiency & cost-optimization oriented mindset
* Willingness to deal with people of different cultural backgroubds
Our offer
* An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
* A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
* Award winning and extraordinary products
* Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
* Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
* In-house technology training and professional development opportunities
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