As the Associated-Director in the Back-Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management. Key responsibilities Team Management: Leading and supporting a team of 5 employees Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization. Promoting collaboration, trust, and cohesion among team members. Addressing any potential conflicts among team members to your senior management and/or HR Partner Supporting employee growth through training, mentorship, coaching, and advancement opportunities. Hiring: Leading the recruitment process with your Talent Acquisition Partner Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles. Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues. Conducting under performance process with the help of your Senior Management and HR Partner. Operations management: 1. Operational Execution Ensure the accurate and timely processing of domestic and international payments alongside the team. Coordinate and/or investigate and resolve payment discrepancies, incomplete instructions, and suspense items. Monitor and prioritize operational emails related to daily activities. Ensure strict adherence to internal procedures and processing deadlines. Supervise the quality and compliance of the team's work. 2. Monitoring & Reporting Produce regular (weekly and monthly) reports on project progress, operational incidents, and team performance. Prepare and lead team meetings, ensuring clear and effective communication across members. Identify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the team. 3. Project Management & Continuous Improvement Support the implementation of new tools and the evolution of existing processes, actively involving the team in change initiatives. Identify and lead opportunities for automation, process optimization, and risk mitigation. Collaborate closely with IT, Finance, Compliance, and Internal Control teams while coordinating related actions with your team. 4. Risk & Compliance Management Identify and assess operational risks related to payment flows. Implement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the team. Contribute to ensuring compliance with regulatory and internal policy requirements. Qualifications Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment. Strong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS). Solid knowledge of compliance, operational risk, and service quality standards. Highly organized with a strong sense of ownership, leadership, analytical thinking, and problem-solving skills. Excellent interpersonal and communication skills. Fluent in English (minimum B2); French and/or German is a plus. SQ2 jid6312f32a jit1044a jiy25a