Bijoux Catering is a young and dynamic company that adapts to the demands and expectations of a hugely diverse range of customers providing all the refinement of international cuisine. Whether for private jets, commercial flights, private or corporate events, or business meals, Bijoux offers a range of tailor-made services for a specific and professional clientele.
Introduction
Bijoux Catering is a reputed and essential service provider in the luxury air travel sector across Switzerland.
Our strength? Operational flexibility that allows us to adapt to every unique client request.
Always at the forefront of culinary trends, our team continuously innovates to deliver exceptional service. Whether for private jets, corporate events, or commercial flights, Bijoux Catering offers a refined mix of international flavors, creativity, and excellence.
Our philosophy? Openness, excellence, and a multicultural environment.
To support our growing operations, we are currently seeking a VIP Customer Service Representative (100%). In this role, you will be the first point of contact for our high-profile aviation clients, coordinating service delivery and ensuring outstanding customer experiences.
The position offers an annual gross salary of CHF 60,000, including the 13th month, with conditions negotiable depending on experience .
TLNT1_CH
Responsibilities
As a VIP Customer Service Representative, you will be the point of contact for our inflight VIP and commercial clients, providing top-tier service and ensuring their catering needs are handled with care and professionalism.
* Delivering exceptional customer service in line with inflight catering protocols
* Monitoring flight schedules and forecasts
* Liaising with the Executive Chef to ensure all client specifications are accurately met
* Coordinating with internal departments regarding changes or client updates
* Managing customer complaints : investigating, resolving, and reporting outcomes
* Packing and delivering catering orders to private jets in line with company standards
* Preparing marketing materials for client visits (e.g. welcome boards, activity reports, airline flags, and branded goodies)
* Managing the invoicing process, including price updates and data accuracy
* Participating in VVIP events as needed
What you bring with you :
* A business or hospitality background (degree preferred)
* Strong communication and interpersonal skills, both written and verbal
* Flexibility and independence — able to thrive in a fast-paced environment
* A customer-first mindset and a high level of professionalism
* Fluency in English (other languages are an advantage)
* Excellent organizational and multitasking abilities
* Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* A valid driver's license is a strong asset
What we offer :
* Straight / continuing shift.
Free lunch provided daily
50% discount at our in-house restaurants
10% discount at Zurich Airport Duty Free
Additional discounts at Zurich Airport partners, including Aesop, Boss, Bulgari, Bucherer, Dosenbach, Marionnaud, Visilab, Ochsner, and many more
10% discount at 90% of the restaurants located in Zurich Airport
Discounts on car rentals and hotels : Sixt (20%), Europcar (15%), Radisson Blu Hotel (10%), Novotel Messe (25%) and others
Parking with 50% of the cost covered by the company
Multicultural, dynamic, and innovative working environment
Opportunities for growth within a start-up company
A welcoming and supportive team
#J-18808-Ljbffr