Customer Success Engineer
We are currently looking for a Customer Success Engineer to help drive our customers' technical success during on-boarding & implementation, as well as long-term support.
Your Mission
As a Customer Success Engineer you will work in teams together with national and international organizations to design, install and operate globally deployed network security solutions. Specifically, you will analyze the needs of customers and advise, design and deploy solutions in close cooperation with the organization. This position will give you responsibility for customer projects right from the concept phase and all the way through to production deployment and operations. In addition, your task will be to interface between development and sales acting as the technical voice of your customers.
Your technical mindset combined with a customer-first consulting approach will help you thrive. Ideally, you have experience either directly in Technical Customer Success Engineering, professional services, solution architecture, and technical consulting.
Your responsibilities:
* Learn Open Systems service portfolio and configuration management
* Engage with customers' technical staff to identify requirements
* Recommend best-practice approaches and design solutions
* Set up and deploy Open Systems services in coordination with the customer
* On-board new customers
* Provide first-class technical support for customer requests
* Interface between development and sales
* Engage in the Mission Control organization to ensure steady operations of our entire customer base
Your Qualifications:
* Knowledge of Unix and Linux operating systems
* Understanding of networking in general and the major internet protocols (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
* Knowledge of network security concepts and practices. Core technologies: firewalls, secure web gateways, cloud access security brokers (CASB), VPN networks, IDS and IPS, email security, zero trust network access (ZTNA), and traditional remote access
* Experience in the design and implementation of global WAN and hub network topologies (SD-WAN)
* Highly motivated to learn new skills in training programs offered by internal domain experts and team colleagues
* Self-motivated, proactive team player
* Strong communication and interpersonal skills
* Bachelor's Degree or higher in Computer Science or a related field or extensive experience in the field of networking and cyber security
What We Offer:
Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:
Caring - PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.
Thinking - UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.
Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.
Working - COLLABORATIVELY to build success – The power of the team will always make us faster and better.
As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.
We look forward to receiving your online application (please note that you need to compress your application into two attachments).Only direct applications will be considered.
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