Customer Success Manager 80–100%
KEMARO AG Vacant since: 28.04.2026
Number of jobs: 1
Address: 8360 Eschlikon TG (TG)
Workload: 100% (by agreement)
Employment duration: Permanent
In 2018, our Swiss tech company KEMARO AG launched the world’s first autonomous dry‑cleaning robot for industrial use – the K900. We strive to revolutionize logistics and industrial cleaning worldwide.
To strengthen our team, we are looking for a Customer Success Manager (m/f/d) – 80–100%.
Your Mission
Customer Journey & Onboarding: Guide customers from installation through long‑term use and ensure they achieve maximum value from our robots.
Partner Enablement: Train and motivate our global sales partners so they can act as experts for our robotic solutions.
Performance Monitoring: Monitor the performance of robot fleets (e.g., via KEMARO Sphere) and proactively respond to deviations.
Content Creation: Create clear, professional, and visually appealing instructional content (video, text, graphics).
Customer Insights: Collect valuable user feedback and pass it on to R&D to continuously improve products.
Growth: Identify upselling opportunities (consumables or additional robots) and support renewal of service contracts.
Your Profile
Experience in customer success, support, or account management, preferably in robotics, mechanical engineering, or SaaS.
Strong communication skills to explain complex technical concepts clearly (online or on‑site trainings).
Analytical mindset and ability to work with data (KPI dashboards, CRM systems such as HubSpot).
Hands‑on mentality: not afraid to work directly with the robot or visit customers on site.
Native or professional fluency in German and English.
We Offer
The opportunity to actively shape the future of autonomous industrial cleaning in a dynamic Swiss scale‑up.
An innovative product that inspires customers worldwide.
A dynamic, international environment with short decision‑making paths and an open company culture where ideas matter.
Work location: 8360 Eschlikon TG (TG)
Workload: 100%
Employment start: By agreement
Employment duration: Permanent
Qualification: Skilled
Work experience: More than 3 years
Education: Higher professional education and training, Swiss Federal PET diploma or equivalent
English: Orally: Good knowledge; Written: Good knowledge
German: Orally: Very good knowledge; Written: Very good knowledge
By online: Online form
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