Customer Success Manager 80–100%
KEMARO AG Vacant since: 28.04.2026
Number of jobs: 1
Address: 8360 Eschlikon TG (TG)
Workload: 100% (by agreement)
Employment duration: Permanent
In 2018, our Swiss tech company KEMARO AG launched the world’s first autonomous dry‑cleaning robot for industrial use – the K900. We strive to revolutionize logistics and industrial cleaning worldwide.
To strengthen our team, we are looking for a Customer Success Manager (m/f/d) – 80–100%.
Your Mission
* Customer Journey & Onboarding: Guide customers from installation through long‑term use and ensure they achieve maximum value from our robots.
* Partner Enablement: Train and motivate our global sales partners so they can act as experts for our robotic solutions.
* Performance Monitoring: Monitor the performance of robot fleets (e.g., via KEMARO Sphere) and proactively respond to deviations.
* Content Creation: Create clear, professional, and visually appealing instructional content (video, text, graphics).
* Customer Insights: Collect valuable user feedback and pass it on to R&D to continuously improve products.
* Growth: Identify upselling opportunities (consumables or additional robots) and support renewal of service contracts.
Your Profile
* Experience in customer success, support, or account management, preferably in robotics, mechanical engineering, or SaaS.
* Strong communication skills to explain complex technical concepts clearly (online or on‑site trainings).
* Analytical mindset and ability to work with data (KPI dashboards, CRM systems such as HubSpot).
* Hands‑on mentality: not afraid to work directly with the robot or visit customers on site.
* Native or professional fluency in German and English.
We Offer
* The opportunity to actively shape the future of autonomous industrial cleaning in a dynamic Swiss scale‑up.
* An innovative product that inspires customers worldwide.
* A dynamic, international environment with short decision‑making paths and an open company culture where ideas matter.
* Work location: 8360 Eschlikon TG (TG)
* Workload: 100%
* Employment start: By agreement
* Employment duration: Permanent
* Qualification: Skilled
* Work experience: More than 3 years
* Education: Higher professional education and training, Swiss Federal PET diploma or equivalent
* English: Orally: Good knowledge; Written: Good knowledge
* German: Orally: Very good knowledge; Written: Very good knowledge
* By online: Online form
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