Sales Support & Customer Relationship Coordinator
As a Sales Support & Customer Relationship Coordinator, you will play a key role in developing and maintaining long-term customer relationships with existing manufacturers and retail customers. This involves processing customer inquiries and complaints in a timely manner, ensuring that business with our company is easy for existing customers and during the onboarding of new customers.
* You will be responsible for proactively managing accounts using SAP, BW, myCHEP, and CRM Siebel to identify growth opportunities and optimize existing processes.
* Your strong analytical skills and numeracy will enable you to review and analyze data to improve customer satisfaction and service delivery.
* You will also be involved in root cause analysis and corrective actions for any complaints and service deficiencies.
About You
* Bachelor's degree in economics or equivalent is required.
* Minimum two years of working experience in a customer service environment with high interactions with systems, including transactional and master data.
* Knowledge within manufacturer accounts and/or retail accounts is a plus.
* Experience working in a matrix organization is desirable.
* High customer-centricity orientation, team player, and flexibility towards day-to-day problems.
* Intermediate analytical skills/numeracy, strong written and oral communication skills.
* Willingness to optimize existing processes as a continuous expectation.
We Offer
* Flexible Hybrid Working model.
* Workation options.
* Competitive remuneration package incl. annual bonus based on company & personal performance.
* Three days per annum to use for volunteering projects.