Job Summary
We are seeking an experienced Wireless Network Operations Specialist to join our dynamic team supporting the performance, operations, and optimization of wireless network systems in connection with connected vehicle services.
About the Role
* Provide support for network connectivity or related network issues for user communities.
* Troubleshoot, diagnose, and resolve problems with wireless carriers.
* Define and develop monitors to measure network activity and identify possible network problems.
The ideal candidate will have extensive experience with mobile network technologies, including GSM, UMTS, and LTE, and a proven track record of resolving complex network issues. You will play a key role in collaborating with wireless carriers, internal teams, and external partners to ensure the seamless operation of our connected vehicle services.
Duties and Responsibilities
1. Design and implement network enhancements to support connected vehicle systems.
2. Create new operational processes, develop performance metrics, and participate in design discussions.
3. Solve engineering-related problems and create alternative solutions to ensure continued operation.
4. Collaborate with wireless carriers and vendor partners to resolve performance issues.
5. Work closely with other System Operations team members to develop and improve operational playbooks.
6. Guide fellow team members and engineering teams on wireless network topics.
7. Travel as required.
8. Apply various visualization tools to extracted data to provide unique and insightful results.
9. Handle escalated tickets and issues from customers.
Requirements
To be successful in this role, you will need:
* 8+ years of relevant Cellular/Mobile, Engineering or IT work experience.
* 5+ years of experience in Cellular/Mobile industry, related to GSM, UMTS, and LTE technologies.
* Familiarity with telecommunications technologies and protocols.
* Solid understanding of Cellular Core Network Architecture and Radio Access Network.
* Experience in testing and debugging End-to-End 3GPP wireless device call performance in live networks.
* Familiarity with AAA, HA, GGSN, SGSN, HLR, PDSN, HSS, MME, S-GW, P-GW.
* Operational experience supporting cellular network components, creating or executing operational playbooks with vendors.
Skills and Qualifications
You should possess:
* Excellent verbal and written communication skills in English.
* High level of analytical ability where problems are complex and difficult.
* Knowledgeable and comfortable with new technologies and business models.
* A solid understanding of data communication principles, including OSI and TCP/IP protocol models.
This is a challenging and rewarding role that requires a strong technical background and excellent problem-solving skills. If you have a passion for wireless network technologies and enjoy working in a fast-paced environment, we encourage you to apply.
This position requires operational support per on-call schedule. The ideal candidate will be able to travel as required and work effectively in a team environment.